Effective Communication for Leaders and Managers

Overview

Team leaders and managers play an important role in developing and maintaining relationshps in internal and external environments so that customers, suppliers and the organisation achieve planned outputs/outcomes.

 

Who this course is for

Team leaders and managers who are typically involved in organisations as: coordinators, team leaders, supervisors, forepersons, project or office managers.

 

Course content

  • How to gather, convey and receive information
  • Understanding barriers to effective communication and developing solutions
  • Legislative and organisational policies that affect communication
  • Effect of individual attitudes, organisational values, culture and management styles
  • Importance of recording communication

 

Learning Outcomes

On completion of this course participants should be able to:

  • Demonstrate effective communication characteristics
  • Identify and resolve barriers to communication
  • Record actions required as a result of effective communication

 

Award

A Certificate of Attendance will be issued at the completion of the course.

 

Course Duration & Venue:
Duration:
  One Day:  9.00am - 4.30pm
Venue:     AFEI, Level 2, 97-99 Bathurst Street, Sydney  NSW  2000

 

Course Fee (GST Free)

Member Fee:        AUD $360
Non Member Fee:  AUD $410

 

Other Details

Fee includes morning and afternoon tea, light lunch and course materials.

To register
Please
download and complete a Registration Form and forward to training@afei.org.au or Fax:  02 9264 5699. 

 

Course ID Date(s)

1717/0522 May 2017
1717/1024 October 2017

Price: $410.00