Manage People Performance


Team leaders and managers play an important role in developing and maintaining the performance of staff who report to them.  They manage work allocation, performance review and feedback and identify improvement requirements.


Who this course is for

Team leaders and managers who are typically involved in organisations as:  coordinators, team leaders, supervisors, human resource officers, project or office managers.


Course content

  • Awards and certified agreements
  • Work allocation and workload equity
  • Code of Conduct and performance standards
  • Organisational risk in the context of workload objectives
  • Performance management and organisational protocols
  • Monitoring and evaluating performance
  • Providing feedback, counselling and coaching
  • Dealing with misconduct
  • Record keeping and documentation requirements


Learning Outcomes

On completion of this course participants should be able to:

  • Identify legislative and organisational performance standards
  • Identify relevant awards and certified agreements
  • Describe performance measurement systems
  • Demonstrate feedback, counselling and coaching practice



A Certificate of Attendance will be issued at the completion of the course.


Course Duration & Venue

Duration:   Two Days: 9.00am - 4.30pm
Venue:       AFEI, Level 2, 97-99 Bathurst Street, Sydney  NSW  2000


Course Fee (GST Free)

Member Fee:        AUD $570
Non Member Fee:  AUD $670


Other Details

Fee includes morning and afternoon teas, light lunch and course materials.


To register
download and complete a Registration Form and forward to or Fax:  02 9264 5699.


Course ID Date(s)

1758/0719, 20 July 2017
1758/1115, 16 November 2017

Price: $670.00