Manage Quality Customer Service


Team leaders and managers play an important role in developing and maintaining relationships in internal and external environments so that customers, suppliers and the organisation achieve planned outputs/outcomes.


Who this course is for

Team leaders and managers who are typically involved in organisations as:  coordinators, team leaders, supervisors, forepersons, project or office managers.


Course content

  • Planning for the delivery of quality customer service within organisational parameters
  • Strategies to collect and improve customer feedback
  • Solving complex customer complaints
  • Developing organisational systems for quality customer service


Learning Outcomes

On completion of this course participants should be able to:

  • Explain techniques for solving complaints
  • Describe policies and procedures for handling customer feedback
  • Use human and physical resources to support service delivery


A Certificate of Attendance will be issued at the completion of the course.


Course Duration & Venue:

  One Day:  9.00am - 4.30pm
Venue:     AFEI, Level 2, 97-99 Bathurst Street, Sydney  NSW  2000


Course Fee (GST Free)

Member Fee:        AUD $360
Non Member Fee:  AUD $410


Other Details

Fee includes morning and afternoon tea, light lunch and course materials.


To register
download and complete a Registration Form and forward to or Fax:  02 9264 5699.

Course ID Date(s)

1745/0228 February 2017
1745/0718 July 2017

Price: $410.00