Recognise and Build Emotional Intelligence



Managers play an important role in developing and maintaining relationships in internal and external environments and recognising the impact of their own and other's emotions on the team is an important facet in relationship management.


Who this course is for

Team leaders and managers who use their initiative and judgement to organise the work of the team.


Course content

  • Recognising your own emotional strengths and weaknesses
  • Assisting team members to manage emotional response to change, conflict and workload issues
  • Conflict process and resolution


Learning Outcomes

On completion of this course participants should be able to:

  • Explain the impact of emotional intelligence in building relationships
  • Respond to the emotional states of others to positively impact on the work environment
  • Recognise cultural expressions of emotion
  • Encourage team members to develop their own emotional intelligence


A Certificate of Attendance will be issued at the completion of the course.


Course Duration & Venue:

  One Day:  9.00am - 4.30pm
Venue:     AFEI, Level 2, 97-99 Bathurst Street, Sydney  NSW  2000


Course Fee (GST Free)

Member Fee:        AUD $360
Non Member Fee:  AUD $410


Other Details

Fee includes morning and afternoon tea, light lunch and course materials.

To register
download and complete a Registration Form and forward to or Fax:  02 9264 5699. 



Course ID Date(s)

1753/0327 March 2017
1753/097 September 2017

Price: $410.00