ASSERTIVE BEHAVIOUR AND CONFLICT RESOLUTION

This course is designed to give knowledge and practice in the skills of assertive behaviour specifically in conflict situations. Participants can experience and review their current assertive style through group and pair exercises, skills practice, discussion and group and individual feedback.

Designed For

Staff at all levels in business who need to be assertive to minimise or resolve conflict or manage difficult people.

Content

• The win/win approach
• Personality styles and assertiveness in conflict resolution
• Listening skills and empathy
• Verbal and non-verbal assertiveness
• Question skills
• Assertive techniques for managing difficult people
• Standing your ground during friction or pressure
• Relaxation management in conflict

Award

A Certificate of Attendance will be issued at the completion of the course.

Learning Outcomes

On completion of this course participants should be able to:

• Identify the signs, stages and possible causes of conflict in the workplace
• Propose strategies to deal with a specified conflict in the workplace
• Use communication skills that facilitate constructive responses to conflict in the workplace

Duration of Course

Two days 9.00am - 4.30pm

Course Fee (GST Free)

Fee Member AUD $570
Fee Non Member AUD $670

Other Details

Fee includes morning & afternoon teas, light lunch and course materials.

Course ID Date(s)