Assertive Techniques

 

Overview

Assertiveness is a skill that can be learned and developed over time.  Being assertive is an important communication skill that will impact your effectiveness at work.  This course will provide essential assertiveness skills and techniques to help you be more effective in communication, negotiation and various workplace situations.  It will assist you in developing more effective working relationships with clients, employers and colleagues.  The course includes discussions, exercises and step-by-step methods. 

 

Who the course is for

Staff at all levels in business who need to be assertive.

 

Course Content

  • Look at what assertiveness is, your rights and the rights of others
  • Distinguish between assertive, aggressive and passive thinking behaviour and communication
  • Identify any unhelpful thinking or behaviour
  • Look at how to communicate effectively, with the appropriate level of assertiveness
  • Identify various assertiveness techniques
  • Understand different communication approaches and how that may affect perceptions
  • Look at ways to meet your needs without sacrificing the needs of others
  • Manage your emotions and your emotional responses to others in the workplace

 

Learning Outcomes

On completion of this course, participants should be able to:

  • Identify what assertiveness, aggressiveness and passiveness look like
  • Confidently and effectively express yourself
  • Use communication skills that facilitate constructive responses in the workplace

 

Award

A Certificate of Attendance will be issued at the completion of the course.

 

Course Duration & Venue

Duration:  One Day: 9.00am - 4.30pm
Venue:      AFEI, Level 2, 97-99 Bathurst Street, Sydney  NSW  2000

 

Course Fee (GST Free)

Member Fee:         AUD $330
Non Member Fee:   AUD $380

 

Other Details

Fee includes morning and afternoon tea, light lunch and course materials.

To register
Please download and complete a Registration Form and forward to training@afei.org.au or Fax:  02 9264 5699.

 

Course ID Date(s)

1718/036 March 2017
1718/0726 July 2017

Price: $380.00