Effective Communication Skills for Frontline Staff

 

Overview

Your ability to develop and maintain relationships with colleagues and friends depends on your ability to communicate effectively. How well you communicate can impact your professional image, your performance and your prospects for career mobility. Good communication skills can be learned.

 

Who the course is for

Anyone who wants to improve the effectiveness of their communication skills in the work environment.

 

Course Content

  • Communication style differences
  • Effective and powerful communication skills
  • Effective questioning skills
  • The lost art of active listening
  • Body language
  • Diplomacy, tact and credibility
  • Handling difficult communication situations

 

Learning Outcomes 

On completion of this course, participants should be able to:

  • Identify and develop your personal communication style and that of others
  • Receive and transmit information, ideas, thoughts, feelings and needs more clearly and effectively
  • Listen to others better and respond appropriately
  • Understand how to communicate effectively and tactfully with clients, direct reports, colleagues, your boss and senior management
  • Use behaviours that enhance working relationships
  • Use techniques and strategies to become a more effective and confident communicator
  • Choose and use the most appropriate words and emotional tone for every business situation
  • Communicate in difficult situations in a positive, more thoughtful and diplomatic manner.

 

Award

All participants will receive a Certificate of Attendance at the completion of the course.

 

Course Duration & Venue

Duration: One Day:  9.00am - 4.30pm
Venue:    AFEI, Level 2, 97-99 Bathurst Street, Sydney  NSW  2000

 

Course Fee (GST Free)

Member Fee:        AUD $330
Non Member Fee:  AUD $380

 

Other Details

Fee includes morning and afternoon tea, light lunch and course materials.

To register
Please
download and complete a Registration Form and forward to training@afei.org.au or Fax:  02 9264 5699.

 

Course ID Date(s)

1733/0223 February 2017
1733/096 September 2017

Price: $380.00