Improving Workplace Performance



A critical skill for all managers is that of reviewing performance and providing constructive feedback to their team members. A formalised way of providing such feedback is through the appraisal or job performance evaluation. It is an examination of how well employees have met their previously established job performance requirements.

The aim of this course is to improve the competency of the participants to undertake successful performance appraisal.


Who this course is for

Managers, supervisors, team leaders who are responsible for reviewing the performance of others.


Course Content

  • Purpose of performance appraisal
  • Key steps in conducting performance appraisal
  • Managing difficult people
  • Counselling and disciplining people
  • Ground rules for success in performance appraisal
  • Problems of errors in performance appraisal
  • Applying the techniques through practice role plays


Learning Outcomes

On completion of this course participants should be able to:

  • Explain the reasons and benefits of conducting performance appraisal
  • Describe how to plan for the appraisal interview to reach a positive workplace outcome
  • Outline important steps to follow in conducting counselling and performance management



All participants will receive a Certificate of Attendance at the completion of the course.


Course Duration & Venue

Duration:   One Day:  9.00am - 4.30pm
Venue:      AFEI, Level 2, 97-99 Bathurst Street, Sydney  NSW  2000


Course Fee (GST Free)

Member Fee:         AUD $330
Non Member Fee:   AUD $380


Other Details

Fee includes morning and afternoon tea, light lunch and course materials.

To register
download and complete a Registration Form and forward to or Fax:  02 9264 5699.


Course ID Date(s)

1712/0420 April 2017
1712/1122 November 2017

Price: $380.00