Legal: Investigating Workplace Grievances & Complaints



Grievances and complaints can occur in any workplace and for a wide range of reasons. No employer is immune from this possibility.  On becoming aware of a workplace grievance or complaint, the employer is faced with the need for a decision about how to respond. Numerous legal cases illustrate the risk of an inadequate response.

The decision about how to respond to a workplace grievance or complaint can be daunting. In particular, the decision will often be informed by a variety of considerations such as the nature of the grievance or complaint, the degree of seriousness, the existence of any dispute handling framework, the timeframe for response, and whether the issue warrants factual investigation.  If there is a need for a factual investigation, the employer will wish to be satisfied that the investigation involves a sound and reasonable approach to information gathering and reporting.

This full day intensive workshop will be conducted by AFEI Legal and will address important guiding principles for dealing with grievances and complaints including essential investigation techniques and fact finding skills. AFEI Legal presenters have considerable experience in both conducting and advising on workplace investigations. Participants will benefit from that experience and the numerous practicable tips which the presenters will provide.
The workshop will be interactive with an emphasis upon case studies and examples drawn from real experience.

Who should attend

Managers, Human Resource staff, business proprietors and anyone who may be required to conduct a workplace investigation. 



Initial steps 

  • Analysing the complaint or grievance
  • Identifying any relevant framework e.g. grievance procedures, policies
  • Identifying underlining allegations


  • Deciding if factual investigation is required
  • Assessing alternative steps
  • Preparing for investigation
  • Deciding on who is interviewed and what is to be considered
  • Procedural fairness considerations


  • Notifying interviewees
  • Types of interviews
  • Questioning techniques
  • Recording information


  • Making findings of fact
  • Dealing with factual conflicts
  • Capturing relevant facts and findings 
  • Expressing findings and recommendations
  • Implementing outcomes


Learning Outcomes

Participants will learn skills to respond to a variety of workplace grievances and  complaints including fundamental investigation skills. 



A Certificate of Attendance will be issued at the completion of the course.


Duration & Venue

Duration: 9.00am - 4.30pm
Venue: AFEI, Level 2, 97-99 Bathurst Street, Sydney NSW 2000


Fee (GST Free)

Member Fee:        AUD $775
Non Member Fee:  AUD $890


Other Details

Fee includes morning and afternoon teas, light lunch and course material.

To register
download and complete a Registration Form and forward to or Fax: 02 9264 5699.


Course ID Date(s)

1768/0614 June 2017
1768/095 September 2017

Price: $890.00