Manage HR Services


This course will enable participants to determine strategies for the delivery of human resource (HR) services, manage the delivery of HR services and evaluate HR service delivery. Activity and discussion will cover both the practical and theoretical elements of managing HR services.


Who this course is for

All levels of staff including managers, supervisors or administrators involved in providing HR service delivery or consultancy.


Course Content

  • HR needs within an organisation
  • HR service delivery options including workplace relations, employment and training
  • Compliance of legal responsibilities in HR services
  • Business and strategic planning
  • Change management and the role of HR
  • HR consulting - internal and external


Learning Outcomes

On completion of this course, participants should be able to:

  • Describe strategic, business and HR service plans
  • Describe ways of identifying HR needs
  • Develop HR service delivery options and compliance
  • Implement HR services
  • Identify roles and responsibilities of HR service delivery


A Certificate of Attendance will be issued at the completion of the course.


Course Duration & Venue

Duration:   Two Days:  9.00am - 4.30pm
Venue:      AFEI, Level 2, 97-99 Bathurst Street, Sydney  NSW  2000


Course Fee (GST Free)

Member Fee:        AUD $570
Non Member Fee:  AUD $670


Other Details

Fee includes morning and afternoon tea, light lunch and course materials.


To register
download and complete a Registration Form and forward to or Fax:  02 9264 5699.


Course ID Date(s)

1708/037, 8 March 2017
1708/082, 3 August 2017

Price: $670.00