MANAGING TEAM LEADERS

One of the most important roles of a manager is to manage the team, or teams through another person - the team leader. It is not possible to work directly with every team member, so there is a need to rely on team leaders or supervisors to manage the day-to-day operations of many teams. This workshop develops the skills to be able to do this and achieve successful outcomes.

Designed For

Managers and those who have the responsibility of managing supervisors, team leaders, leading hands and others who themselves have a team leading role.

Content

• The role of the manager and supervisor/team leader in a team
• Developing an effective working relationship with team leaders
• Mentoring and managing the team leader
• Determining the critical success factors for a team
• Setting goals with the team leader
• Monitoring the team leader
• Supporting the team leader dealing with difficult team members
• Case studies in managing team leaders
• Conflict process and resolution

Award

A Certificate of Attendance will be issued at the completion of the course.

Learning Outcomes

On completion of this course participants should be able to:

• Identify their and the team leader's roles in managing a team
• Ensure they have the communication and other skills to be able to relate to and manage the team leader and team
• Mentor and manage the team leader
• Identify the factors that affect the productivity of the team and to use these to get improvements
• Set goals with the team leader
• Monitor the progress of the team leader and the team
• Assist the team leader to manage difficult team members

Duration of Course

One Day

Other Details

This course can be conducted on-site at your workplace. Please contact Training on 02 9264 2000 for further details. 

Course ID Date(s)