ESTABLISH EFFECTIVE WORKPLACE RELATIONSHIPS

Unit of Competency

Establish Effective Workplace Relationships BSBWOR401A

Frontline managers play an important role in developing and maintaining relationships in internal and external environments so that customers, suppliers and the organisation achieve planned outputs/outcomes.

Designed for

Frontline managers who are typically involved in organisations as coordinators, team managers/leaders, supervisors, forepersons, project or office managers.

Content

• How to gather, convey and receive information
• Communication processes essential for establishing and maintaining effective working relationships
• Behaviours that develop trust and confidence in working relationships
• Affect of individual attitudes, organisational values, culture and management styles
• Importance of building and maintaining relationships
• Individual differences and personality on work behaviour
• Impact of change
• Conflict process and resolution

Award

A Certificate of Attendance will be issued at the completion of the course. A Nationally Accredited Statement of Attainment will be issued to those who successfully complete the workplace based project as part of Certificate IV Frontline Management or Certificate IV in Human Resources.

Learning Outcomes

On completion of this course participants should be able to:

• Demonstrate how to gather, convey and receive information
• Explain behaviours that develop trust and confidence in working relations
• Define effective working relationships

Duration of Course

One day 9.00am - 4.30pm

Course Fee (GST Free)

Fee Member AUD $360
Fee Non Member AUD $410

Other Details

Fee includes assessment for accreditation, morning & afternoon tea, light lunch and course materials.

Course ID Date(s)