Negotiation is an essential part of working life. Whether negotiating with customers and suppliers or negotiating with colleagues and business associates, there are gains for those who negotiate effectively. Make sure you (and your staff) profit from the time spent in negotiating. It is important in negotiation to recognise the distinction between process and content. Unskilled negotiation's are continually blinded by the discussion of items of content and miss opportunities to influence the outcome by diagnosing and acting on the process. This program uses a combination of games, case studies, role plays and 'real life' work settings to reinforce the skills learned. Special tactics and strategies are provided for different scenarios and the strengths and weaknesses of those discussed.

Designed For

Everyone who negotiates with suppliers, customers, clients, staff, managers, contractors, committees, bureaucrats, sales reps and others.

Content

• Understanding the negotiation framework
• Recognising the context of negotiation
• Strategies and tactics for negotiation
• How to interpret signals
• How to handle conflict in the negotiation setting
• How to close the deal

Award

A Certificate of Attendance will be issued at the completion of the course.

Learning Outcomes

On completion of this course participants should be able to:

• Plan for a negotiation
• Negotiate to achieve an agreed outcome

Duration of Course

One day 9.00am - 4.30pm

Course Fee (GST Free)

Fee Member AUD $360
Fee Non Member AUD $410

Other Details

Fee includes morning & afternoon tea, light lunch and course materials.

Course ID Date(s)