The course will provide case studies, exercises and step-by-step methods for monthly performance discussions, yearly appraisals, performance counselling, resolving conflicts between staff, and generally supporting, supervising and negotiating changes with staff. The ability to review and discuss staff performance is a critical skill for managers and coordinators in community service organisations. How small incidents or poor performances are handled, through to monthly or yearly appraisals will very much affect the overall performance of the team and your organisation as a whole.

Designed For

Managers, Coordinators and Team Leaders in the Community Sector

Content

• Design and use the individual and team position descriptions
• Developing individual and team goals and KPIs
• Working to key accountabilities and KPIs
• Develop a performance management and development system
• Performance appraisals and reviews
• Performance progress meetings
• Team performance reviews

Award

A Certificate of Attendance will be issued at the completion of the course.

Learning Outcomes

On completion of this course participants should be able to:

• Identify job requirements and write effective position descriptions
• Link position descriptions to organisation and team goals through KPIs and other goals
• Develop and work with a performance management system
• Manage work re-design and job changes to cope with the impact of change
• Use work systems to facilitate new standards, policies and procedures

Duration of Course

One Day 9.00am - 4.30pm

Course Fee (GST Free)

Fee Member AUD $360
Fee Non Member AUD $410

Other Details

Fee includes morning & afternoon tea, light lunch and course materials.

Course ID Date(s)