Supervision and Team Leading A: Managing the Individual



This course will provide knowledge and skills to effectively manage staff within the policies, requirements and goals of the organisation in a way that ensures accountability, alignment and as much motivation as possible. The course includes examples and case studies that participants can adapt back into their own workplace.


Who should attend

Supervisors, team leaders, frontline managers and those who have responsibility for the work of others.



Topics covered include:

  • The framework for managing people
  • Managing yourself to manage others
  • Day-to-day staff management - situation analysis
  • Managing different personalities
  • Managing difficult people
  • Review and ideas


Learning Outcomes

On completion, participants should be able to:

  • Understand the elements which are necessary to manage staff
  • Identify the key factors which will assist motivating and managing staff
  • Develop skills and tools to manage staff on a day-to-day basis
  • Appreciate how to work with different personalities
  • Have an understanding of how to manage difficult staff

Interested in this course?  You may also be interested in Supervision and Team Leading B:  Managing the Team



A Certificate of Attendance will be issued at the completion of the course.


Duration & Venue

Duration:   One Day:  9.00am - 4.30pm
Venue:      AFEI, Level 2, 97-99 Bathurst Street, Sydney  NSW  2000


Fee (GST Free)

Member Fee:        AUD $330
Non Member Fee:  AUD $380


Other Details

Fee includes morning and afternoon tea, light lunch and course materials.

To register
download and complete a Registration Form and forward to or Fax:  02 9264 5699.


Course ID Date(s)

1621/1128 November 2016
1721/0228 February 2017
1721/0330 March 2017full / waiting list
1721/0427 April 2017
1721/0531 May 2017
1721/0626 June 2017
1721/0727 July 2017
1721/0831 August 2017full / waiting list
1721/0926 September 2017full / waiting list
1721/1026 October 2017
1721/1130 November 2017

Price: $380.00