Essential skills for success


Manage Quality Customer Service

Overview

Team leaders and managers play an important role in developing and maintaining relationships in internal and external environments so that customers, suppliers and the organisation achieve planned outputs/outcomes.

 

Who this course is for

Team leaders and managers who are typically involved in organisations as:  coordinators, team leaders, supervisors, forepersons, project or office managers.

 

Course content

Price: $410.00

Recognise and Build Emotional Intelligence

 

Overview

Managers play an important role in developing and maintaining relationships in internal and external environments and recognising the impact of their own and other's emotions on the team is an important facet in relationship management.

 

Who this course is for

Team leaders and managers who use their initiative and judgement to organise the work of the team.

 

Course content

Price: $410.00

Manage Business Risks

Overview

This course provides participants with the knowledge and skills to analyse business risk and implement strategies to minimise these.

 

Who this course is for

Human resources managers and other managers concerned with identifying and mitigating risk to business continuity.

 

Course content

Price: $410.00