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Business and Customer Service
PERSONAL INFLUENCE SKILLS
How do you influence people and get results from people who don’t work for you? The ability to win respect, influence people and cultivate cooperation is an essential business skill. So how do you become an effective influencer and maintain and build beneficial relationships? This course is designed for people who want to build better work relationships and increase productivity through effective communication and relationship management. In this course you will focus on the key elements of influencing others using personal power, persuasion and negotiation.
EFFECTIVE COMMUNICATION SKILLS
Your ability to develop and maintain relationships with colleagues and friends depends on your ability to communicate effectively. How well you communicate can impact your professional image, your performance and your prospects for career mobility. Good communication skills can be learned.
Designed For
Anybody who wants to improve the effectiveness of their communication skills in the work environment.
Content
COACHING AND MENTORING
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Achievement of results in any organisation is through the individual achievements of its people. One of the key qualities of being an effective manager or supervisor is the ability to coach effectively. Managers need to be proactive in improving performance of their employees, hence they need to know when and how to apply coaching and mentoring skills. This workshop will help you develop those skills. Designed For Managers, Supervisors, Employees who coach and support others to improve and sustain their performance Price: $410.00
RUNNING EFFECTIVE MEETINGSThis course is designed to introduce participants to the running of effective meetings and hence reduce the number of meetings that are time wasters. Participants should be able to effectively schedule, plan, document, participate, manage and chair a range of productive meetings. Designed For Anyone who organises, runs or attends meetings. Content Price: $410.00 ESSENTIAL SELLING SKILLSEffective selling of services, products or concepts
This course introduces participants to a process for the effective selling of services, products or concepts. Participants will learn the communication and interpersonal skills needed to build rapport with prospects, identify needs, overcome objections, gain commitment and provide value through effective after sales support. Designed For Price: $670.00 |