Training FAQ

Below are questions frequently asked about training:

Can you send me some information on a course?

Full course outlines with course content, dates, fees and registration details are available on our website. If you would like to know more please contact training: 02 9264 2000.

Who runs the courses and what qualifications do they have?

Many of our courses are accredited and all of them are presented by highly qualified and experienced trainers who have a practical and very 'down to earth' approach to these increasingly complex and confusing workplace issues.

How do I know I am booking the right course?

If you are not sure which course to book after looking at the course outlines, contact us and we will assist you to find the right course to suit your needs.

How do I book a course?

  1. All course bookings need to be in writing.
  2. To book a course, print the registration form and forward the completed form to us by fax on: 02 9264 5699 OR email at:

How do I know my booking has been accepted?

A course confirmation and tax invoice will be mailed to you. If you have not received notification within five business days, please contact AFEI. Course confirmations aresent by post and not by email.

How do I pay?

Payment is required prior to the starting date of the course and can be made by cheque, credit card or EFT.

Can you send me a tax invoice?

A tax invoice will be issued for each booking.

Can I cancel a booking?

Notification of cancellations or transfers must be received in writing at least seven (7) business days prior to the commencement date of the course. Cancellations or transfers received less than seven (7) business days prior to the course commencement date are not able to be refunded. Only one course transfer is permitted at no charge if notified at least seven (7) business days prior to the course commencement date. A substitute delegate may be nominated before commencement of the course. If a course participant misses any day of a course the day may be made up at a later course at a pro-rata course fee.

What do I need to bring to a course?

Course fees include morning and afternoon teas, light lunch, course notes, pen, notepad and most other materials used in the course. For some courses you may be asked to bring materials from your work – this will be listed on your confirmation letter.

Do you run courses for companies in-house and onsite?

All courses can be run for your company on your site or ours (depending on room availability). A minimum of 5-6 participants is usually required. Prices and further details are available by contacting Training Services.

What discounts apply?

Members of AFEI receive a generous discount on the course price. Each course outline lists the member and non-member rate for courses.

How do I become a Member of AFEI?

If you are an eligible employer, joining AFEI is easy, simply contact Member Services on 02 9264 2000 for details.